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extrabet Privacy Policy For Your Account

Our Privacy Policy explains what we collect, why we use it and how you can ask about your details before opening an account.

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extrabet extrabet Privacy Policy For Your Account
CONTACT PATHS

Ask About Privacy Through Account Help

A clear contact route matters when a name, phone detail or wallet reference needs attention. Start from the account help area and include the email or phone detail linked to your account, the relevant payment rail and a short description of your request. We use those details to locate the correct record without asking you to send a full password or secret verification code.

Team online

Account help

Use the support path inside your account when you need to ask about stored details, a QRIS receipt or the phone verification connected with access.

Payment query

For DANA, OVO, GoPay, bank transfer or virtual account records, provide the transaction reference and date so we can identify the relevant privacy record.

Correction request

Tell us which account detail needs changing and why. We may ask for an account step or verification response before making a privacy-related amendment.

DATA PRACTICES

How We Handle Your Account Details

We keep our data handling practical: collect what an account task needs, restrict access to work that requires it and explain the purpose when you contact us.

Account creation

When you open an account, we use submitted contact details and phone verification to create the correct profile, prevent duplicate access and respond to account support requests.

Device sessions

We record device and browser signals around login so we can identify unusual access, keep a session active and investigate why a mobile lobby connection stopped.

Cookie choices

Cookies can remember session settings and help us understand page performance. You can adjust cookie controls in your browser, although some account functions may then need fresh login.

Payment matching

A DANA, OVO, GoPay or QRIS reference helps us match a wallet event to your account. We do not ask you to share a wallet PIN or full secret credential.

Security checks

Before changing sensitive account details or confirming a withdrawal record, we may compare verification responses with existing account data to reduce mistaken or unauthorised changes.

Retention requests

We retain records for account security, dispute handling and applicable legal duties. Ask through account help what can be changed or removed, and we will explain any limits.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the searches we expect before account creation: what is collected, how wallet records are used, what happens on a phone and how to contact us. If your question involves eligibility or access, the outcome depends on local law, and we will keep the request tied to the account details needed to answer it.

It covers account details, phone verification, device and browser signals, cookies, support messages and payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity.

Device and browser data helps us protect sign-in sessions, identify unusual account access and diagnose mobile issues. We use it for security and service operation, not to request your device password.

No. We may retain a transaction reference, status and timing for payment matching, but you should never send a DANA, OVO, GoPay or QRIS PIN, password or secret code to support.

Use the account help path and identify the detail you want changed, such as a phone number or contact address. We may complete a verification step before updating sensitive records.

Cookies can preserve a login session, remember selected settings and measure page performance. Browser controls let you adjust them, though refusing some cookies may require another sign-in.

We keep particular records for the period needed for account security, payment matching, dispute handling and legal duties. Account help can explain whether a requested removal is possible.

Yes. Contact us through account help with your linked email or phone detail. We can explain the service or operational reason for access without exposing another account holder's private details.

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