Reference

extrabet Terms & Conditions for Your Account

Our Terms & Conditions explain the account step, wallet checks and access rules before you enter the lobby.

Account access rulesWallet record dutiesData request stepsLocal law wording
extrabet extrabet Terms & Conditions for Your Account
CONTACT ROUTES

Get Help With Terms & Conditions

A clear contact path helps when a policy question affects your account, wallet status or access. We ask you to include the account phone number, the relevant section and any receipt reference, so our support team can identify the request without asking you to repeat the full account history. Use the contact route shown in your account area and keep your request focused on these Terms & Conditions.

Team online

Account wording

Ask us to clarify an account rule by naming the section and describing the step where your phone verification or sign-in process stopped.

Wallet records

For DANA, OVO, GoPay or QRIS questions, send the payment receipt reference and account phone number through the listed support contact.

Policy changes

If you believe a term needs correction or your personal details need changing, identify the sentence and explain the requested amendment clearly.

DATA PRACTICE

How We Apply These Rules

The policy is practical at account level: we use the details needed to verify access, match payment records and answer a policy request.

Account details

We use your submitted account details to process the account step, complete phone verification and connect a support request with the correct record.

Payment evidence

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt may be requested when we need to match a wallet event.

Cookies

Cookies and similar browser storage can preserve sign-in preferences or page choices. You can clear them through your browser settings, though account access may require another sign-in.

Account security

Keep your phone number, password and verification details private. If a sign-in looks unfamiliar, stop the account step and contact us through the listed route.

Record retention

We retain account, payment and support records for the period needed to operate the service, address disputes and meet applicable legal duties.

Change requests

To request access, correction or deletion of eligible personal data, contact us with your account phone number and the exact change you want reviewed.

Terms & Conditions Questions Answered

These answers cover the policy points most often checked before an account is opened or a wallet record is queried. If your situation is unusual, send the relevant section and account reference through our support contact so we can address the Terms & Conditions applied to your record.

You can read the current Terms & Conditions on this page before opening an account. Check the displayed version whenever you return, because the applicable wording may change after a policy update.

Account access depends on local law. You must provide accurate details, complete the requested phone verification and use the service only where local law permits access in your location.

Yes. The Terms & Conditions explain how DANA, QRIS, OVO, GoPay, bank transfer and virtual account records may be matched, and when a receipt or account detail may be requested.

You can contact us to request access or a correction of eligible personal data. Include your account phone number, the field concerned and the precise change you want reviewed.

The policy covers browser cookies and similar storage used for sign-in preferences or page settings. Clearing them may remove those preferences and require you to complete the account sign-in step again.

Keep the receipt reference, payment rail and account phone number, then use the listed support contact. We can examine whether the DANA, OVO, GoPay, QRIS or bank record matches your account.

Compare the wording shown on this page with the version you previously read, then contact us with the section name and your question. We will direct the request to the relevant policy route.